Refund and Returns Policy

Return And Refund Policy

Returns :

– If you receive a damaged item, please contact our customer support team within 2 days of receiving the product. You can reach out to us at support@adisacreations.com

– When contacting us, please include the unboxing video as part of your documentation. This video will be used to assess the damage and expedite the return process.

– Our customer support team will guide you through the return process, which may include providing further information and details.

Refunds and Replacements :

– Once we receive your returned item and verify the damage, we will offer you the choice of a refund or a replacement product, subject to product availability.

Return Shipping :

– We will provide you with instructions for the return shipping process. In most cases, we will cover the return shipping costs for damaged items.

Non-Returnable Items :

– Please note that items other than damaged or defective products are non-returnable. This includes items where the damage is not due to a manufacturing defect.

Cancellation Policy :

At AdiSa Creations, we understand that sometimes you may need to cancel an order. We aim to make the cancellation process as convenient as possible. Please take a moment to review our cancellation policy.

Cancellation Window :

You can cancel your order at any time before the product is dispatched from our warehouse. Once your order has been dispatched, we cannot process a cancellation.

Cancelling Your Order :

To cancel your order, please contact our customer support team as soon as possible. You can reach out to us at support@adisacreations.com.When contacting us for a cancellation, please include your order number and any relevant details to help us identify and process your request efficiently.

Refunds :

If you cancel your order within the allowed cancellation window, we will provide a full refund to the original payment method used for the purchase.

*No Cancellation After Dispatch:*

Once your order has been dispatched, it is no longer eligible for cancellation. At this point, please refer to our return policy for any further actions or inquiries.

Questions and Concerns :

If you have any questions or concerns about our return policy, please contact our customer support team. We are here to assist you and provide guidance as needed.

By placing an order with AdiSa Creations, you agree to our shipping & return policy. We value your business and aim to make your shopping experience as smooth and enjoyable as possible.

Thank you for choosing AdiSa Creations!